Shipping policy
Shipping Policy
Last updated: 12.09.2026
Thank you for shopping with ELMA COMMERCE LLC ("Hangar Seven," "we," "us," or "our"). This Shipping Policy explains how and when your order is processed and delivered. By placing an order with us, you agree to the terms below.
1. Order Processing Time
All orders are processed within 1–4 business days (Monday–Friday, excluding weekends and public holidays) after payment has been confirmed. During periods of high demand, sales, promotions, or holidays, processing may take longer. Orders are not processed or shipped on weekends or holidays.
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
2. Shipping Times
Estimated delivery time is 7–15 business days after your order has been processed and dispatched, depending on your location and carrier conditions.
All delivery time frames are estimates only and are not guaranteed. Delivery times may be affected by factors outside our control, including carrier delays, weather, customs processing, high-volume periods, and other circumstances. We are not responsible for delays once an order has been handed over to the carrier.
3. Tracking
Every order is shipped with a tracking number, which is emailed to you once your order is dispatched. You are responsible for monitoring the tracking information for updates on your delivery. If you do not receive tracking information, please check your spam folder before contacting us.
4. Shipping Costs
Shipping costs, if any, are calculated and displayed at checkout before you complete your purchase. Any shipping charges paid are non-refundable.
5. Incorrect or Incomplete Addresses
It is the customer's responsibility to provide a complete and accurate shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. Orders that are returned to us due to an incorrect address, or that are lost as a result of an incorrect address, are not eligible for a refund. If you notice an error in your shipping address, you must contact us at elmajelou@gmail.com immediately; we can only make changes before the order has been processed for shipping.
6. Delivered but Not Received
If tracking information shows that your order has been marked as delivered, it is considered delivered. We are not responsible for packages that are lost or stolen after the carrier has marked them as delivered. In such cases, we recommend that you:
- Check around your delivery location and with household members;
- Check with neighbors or your building's front desk/mailroom;
- Contact the carrier directly with your tracking number to file a claim.
7. Damaged in Transit
If your item arrives damaged, please refer to our Return & Refund Policy. Damage must be reported within the time frame stated in that policy, with photo and/or video documentation, in order to receive a free replacement.
8. Lost Packages
If your tracking shows no movement for an extended period, please contact us at elmajelou@gmail.com so we can look into it with the carrier. Claims for lost packages are handled on a case-by-case basis and may require an investigation with the carrier, which can take additional time to resolve. We reserve the right to await the outcome of a carrier investigation before issuing any replacement or refund.
9. Customs, Duties, and Taxes (International Orders)
For orders shipped outside the United States, any customs fees, import duties, or taxes charged by the destination country are the sole responsibility of the customer. These charges are not included in the product price or shipping cost and are not refundable. We have no control over these charges and cannot predict their amount.
10. Contact Us
For any questions about your shipment, contact:
ELMA COMMERCE LLC
5830 E 2nd St, Casper, Wyoming 82609, United States
Email: elmajelou@gmail.com